4. Correcting Data: Name, SSN, or Date of Birth Errors

Some errors are more complicated than simply answering a missing data element. The following sections provide instructions to fix these errors.

• Name DQ Error
• SSN DQ Error
• Date of Birth Error

To avoid duplicate client record creation, a full first and last name should be recorded whenever possible. If you have a full first and last name, make sure the client record is updated and the Name Data Quality field changed to, “ Full name reported.”

1. Enter EDA mode to the correct project provider.
2. Backdate to the Project Start Date of the client’s first enrollment in your program.
3. Search for and enter the client record 
   1. Navigate to the Client Profile tab.
4. Click the edit pencil next to Client Record.
5. Update name and name data quality elements.
6. Click Save.

If you are only able to obtain a partial, street name, or code name, leave as is.

If you have a SSN DQ error, the social security number in the client’s record is considered invalid. For example, a “999-99-9999” is flagged as invalid. To resolve, review the entered SSN on the Client Profile tab.

1. Enter EDA mode to the correct project provider.
2. Search for and enter the client record.
   1. Backdate to the Project Start Date of the client’s first enrollment in your program.
3. Navigate to the Client Profile tab.
4. Click the edit pencil next to Client Record.
5. Update the SSN field, and corresponding SSN Data Quality field as needed.
6. Click Save.

If you’ve checked the client record and the Date of Birth (DOB) isn’t missing, something else is going on! A DOB error is commonly caused by a client’s Project Start Date occurring before the client’s DOB. If you have confirmed the client’s DOB is accurate, you will need to correct the Project Start Date.

1. Enter EDA to the correct provider and open the Head of Household's record. (Note: You do not need to be in back date mode when correcting this error.)
2. Navigate to the Entry/Exit tab, click on the edit pencil to the left of the Project Start Date to open the Entry Assessment. Click on Save & Continue in the first pop-up.
3. At the top of the " Entry/Exit Data" window, click the edit pencil for the client who has the DOB error.
4. In the “ Edit Project Start Date” pop-up window, uncheck all clients except the client with the DOB error.
5. Change the Project Start Date to the date the client joined, then click Save & Continue.
   1. The client’s Project Start Date should either match their DOB or be after their DOB.
6. Save & Continue
7. Confirm that Entry Assessment data for the client is correct, then click Save & Exit.