2. Correcting Data: Missing Data Elements

Missing Data Elements in the Client Profile Tab

  • Date of Birth (DOB)
  • SSN
  • Race
  • Ethnicity
  • Gender
  • Veteran Status

If any of the above data elements are displayed as " Missing," follow these steps to respond to the missing data element.

  1. Enter EDA mode to the correct project provider.
  2. Search for and enter the client record.
    1. Backdate to the Project Start Date of the client’s first enrollment in your program. IMPORTANT! You can’t miss this step or it will not resolve the issue.
  3. Navigate to the Client Profile tab.
  4. Click the edit pencil next to Client Record or Client Demographics, depending on which data element is missing.
  5. Respond to missing data element(s).
  6. Click Save & Exit.

Missing Data Elements In Entry/Exit Records

  • Relationship to Head of Household
  • Does client have a disability?
  • Veteran Question Series
  • Domestic Violence 
  • Extent of Homelessness 
  • 3.917 Prior Living Situation
  • Client Location

The above data elements need to have an answer value saved effective as of Project Start Date for every Entry/Exit in a client’s record. If a value is simply missing as of the client’s Project Start Date, follow these steps to respond to the missing data element(s).

  1. Enter EDA mode to the correct project provider.
  2. Search for and enter the client record 
  3. In the Entry/Exit tab, click on the edit pencil to the left of the Project Start Date to open the Entry Assessment.
  4. Click on Save & Continue in the first pop-up.
  5. Respond to the missing data element(s).
  6. Click on Save & Exit.

The most common error is that an answer is missing or recorded as Client refusedClient doesn’t know or Data Not Collected. To fix this error, review the data in the client record for accuracy and follow the steps outlined above. If all answers within the series are correct but the report is still showing an error, please contact the Helpdesk.

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